After big Memorial Day systems merger, Charles Schwab & Co. gets ... - RIABiz

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TD employees will share that these and other issues were surfaced to Schwab leadership as far back as 2020 and regularly since, but they were/are ignored and dismissed. Customers have been voicing concerns all along, and with it becoming clear that Schwab lacks TD's service and tech chops, its likely to get louder. At the same time, Schwab's employee engagement measures have allegedly cratered in the face of vague and unmet commitments, uncommunicative absentee executives, etc. and the key contributor brain drain would seem to support that notion. Now in reality, such is the life of customers and employees of almost every acquired company, and some people can't be made happy. You have to take it with a boulder of salt, but this does bear watching. Buying TD should have been a slam dunk win for CS, but does it seem like anyone besides the Schwab execs believe they are winning?

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